Full Terms & Conditions

By booking any appointment with CiviCore Collection & Screening Services (“CiviCore”), you acknowledge, understand, and agree to the following Terms & Conditions. These terms govern all services provided, including drug testing, alcohol testing, DNA specimen collection, fingerprinting, and all related mobile and in-office services.

1. Scope of Services

CiviCore provides specimen collection, testing facilitation, notary-related services, and other administrative services.
CiviCore does not interpret test results, diagnose medical conditions, or provide legal or medical advice.

2. Booking Requirements

Clients must book appointments at least 4 hours before the scheduled start time.
Clients may book appointments up to 14 days in advance, unless otherwise noted for special services.
Appointments are subject to availability and confirmation.

3. Client Responsibilities

By booking, you agree to:

Provide accurate personal information and identification
Arrive on time with required documentation
Follow all testing procedures and instructions
Disclose any relevant information needed to complete services
Treat staff with respect and professionalism

Failure to comply may result in refusal of service or termination of the appointment.

4. Payments & Deposits

Some services require a non-refundable deposit at booking
Deposits secure your appointment and are applied to the final balance
Deposits are non-refundable under all circumstances
Full payment for services is due at the time of service unless otherwise arranged
Service fees, mobile fees, or after-hours fees may apply when applicable

5. Rescheduling Policy

You may reschedule appointments with at least 24 hours’ notice
Rescheduling requests made less than 24 hours before the appointment may require a new deposit
All rescheduling is subject to availability

6. Cancellation & No-Show Policy

To ensure fairness to all clients:

Deposits are non-refundable regardless of cancellation time
Cancellations made less than 24 hours before the appointment will incur a $50 cancellation fee
“No-show” or “no-call/no-show” appointments will incur a $50 fee
No-call/no-show clients must pay for a new test in full before being allowed to rebook
Fees must be paid before a new appointment will be confirmed

7. Late Arrivals

A 15-minute grace period is allowed
Clients arriving more than 15 minutes late may be marked as a no-show
Service may need to be rescheduled depending on availability
Late arrivals may still be charged applicable fees

8. Identification Requirements

Clients may be required to present one or more of the following:

Government-issued photo ID
Employer-issued documents
Authorization forms
Court, employer, or agency paperwork

Failure to provide required documentation may result in appointment cancellation without refund.

9. Privacy, Consent & Confidentiality

CiviCore complies with all industry privacy standards
Your personal information will only be used to complete services
Information is not shared with third parties except when required by law or the employer/agency requesting the test
You consent to the collection and transmission of specimens or information as required by the relevant testing agency or laboratory

SMS & Email Communications

By providing your mobile phone number or email address and booking services with CiviCore, you consent to receive appointment confirmations, reminders, service notifications, and customer support messages via SMS text message and email.

SMS Message Types

Messages may include:

Appointment confirmations
Appointment reminders
Arrival updates
Service-related notifications
Requests for additional information
Follow-up communications

Message Frequency

Message frequency varies depending on your activity, but clients may receive up to 4 messages per appointment or up to 4 messages per month.

Message and Data Rates

Message and data rates may apply depending on your carrier.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:
STOP

You may opt out of email communications by replying UNSUBSCRIBE or by contacting us directly.
(Essential communications such as appointment confirmations cannot be opted out of.)

Help Instructions

For assistance, reply HELP or contact us at:
📧info@thecivicore.com
📞 770-762-2663

Data Sharing Restrictions

CiviCore does not share, sell, rent, or transfer your personal information or mobile phone number to third parties for marketing or promotional purposes under any circumstances.
We only share the minimum necessary information with trusted service providers (e.g., laboratories, scheduling tools, payment processors) to complete your service.

10. Accuracy of Information

You agree that:

All information you provide is true and correct
CiviCore is not responsible for delays or errors resulting from incomplete, inaccurate, or fraudulent information

11. Test Results

CiviCore:

Does not interpret or explain test results
Is not responsible for laboratory delays or errors
Is not liable for decisions made by employers, agencies, or third parties based on test results

All results are issued directly by the authorized laboratory or agency according to their guidelines.

12. Right to Refuse Service

CiviCore reserves the right to refuse service to any client for:

Aggressive or inappropriate behavior
Fraudulent or suspicious activity
Safety concerns
Non-payment or unpaid past fees
Failure to follow instructions or policies

13. Liability Limitations

CiviCore is not liable for:

Lost wages or employment decisions
Court or agency outcomes
Delays caused by laboratories or external entities
Client failure to follow instructions
Damages arising from the use or interpretation of test results

14. Changes to Terms

CiviCore may update or modify these Terms & Conditions at any time.
The most current version will always be available on our website and/or booking system.

15. Governing Law

These Terms & Conditions are governed by the laws of the State of Georgia.
By booking, you agree that any disputes shall be resolved under Georgia state law.