Privacy Policy

Effective Date: November 30, 2025

CiviCore LLC, operating as CiviCore Collection & Screening Services (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or use our mobile collection and notary services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Name
Date of birth
Phone number
Email address
Physical address
Government-issued identification information
Signature

B. Service & Booking Information

Type of service requested
Appointment date, time, and location
Notes or instructions related to your appointment
Forms you complete during scheduling
Communication preferences
Rescheduling/cancellation details

C. Payment Information

If you make a purchase or pay for a service:

Billing address
Card type (Visa, Mastercard, etc.)
Last four digits of your payment card
Payment status and transaction ID
Amount paid
Date of payment

We do NOT store full credit card numbers.
All payments are processed through secure third-party processors (e.g., Wix Payments, Stripe, Square, PayPal), and your financial information is handled according to their encryption and security standards.

D. Service-Related Information

Chain-of-custody documentation
Consent forms
Laboratory test type (e.g., DNA, urine, breath alcohol, hair, oral fluid)
Notary-related details (excluding document content unless required by law)
Verification information for I-9 or identity services

E. Technical & Website Usage Information

Automatically collected when you visit our website:

IP address
Browser type
Device type
Pages viewed
Time and date of visits
Cookies, analytics, and tracking data
Referral links

2. How We Use and Your Information

We use the information we collect to:

Provide, operate, and improve our services
Schedule appointments and communicate with you
Process payments
Send confirmations, reminders, and service updates
Comply with legal, regulatory, and chain-of-custody requirements
Support customer service and operations

Sharing with Service Providers

We may share your information only as necessary with:

Accredited laboratories
Payment processors
Scheduling platforms
Document-signing or communication tools
Employers, attorneys, courts, or agencies that ordered the test
Identity verification partners

These providers are contractually obligated to protect your information.

3. Data Sharing Restrictions

We do not share, sell, rent, or disclose your personal information or mobile phone number to third parties for marketing, promotional, or advertising purposes under any circumstances.

4. Prohibition on Data Transfer to External Organizations

We do not transfer your data to external organizations except for those directly involved in delivering or supporting your requested service (e.g., labs or payment processors).
We maintain strict internal policies and technical safeguards to prevent unauthorized access or transfer of your information.

5.CiviCore Collections & Screening Services (CiviCore,LLC) Privacy and Policy for Messaging

At CiviCore Collections & Screening Services (CiviCore, LLC)], we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our Contact US form, instructions in how to opt-in and out for SMS consent is given through Keywords. To opt-in, START, YES. Opt-out, STOP or CANCEL.
Data Usage: We use your data solely for customer assistance, scheduling, confirming and appointment reminders, and some occasions, promotional messages.
Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies based on communication needs.
Contact CiviCore Collections & Screening Services (CiviCore, LLC) at 770-762-2663 or info@civicollections.com for HELP or to STOP or CANCEL receiving messages.
Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@civicorecollections.com] or 770-762-2663. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.
Non-Sharing Clauses: •CiviCore Collections & Screening Services (CiviCore, LLC) does not share your data with third parties for marketing purposes. • CiviCore Collections & Screening Services (CiviCore, LLC) does not sell, rent, or share the collected mobile numbers or mobile opt-in information with anyone.

6. Data Security

We take reasonable administrative, physical, and technical measures to safeguard your information, including:

Encrypted devices and secure storage
Password-protected systems
Limited access for authorized personnel only
Secure chain-of-custody procedures
Confidential handling of all test forms and documents

While we strive to protect your information, no method of data transmission or storage is completely secure.

7. Your Rights

Depending on your state, you may have the right to:

Access the personal information we hold about you
Request corrections
Request deletion (unless restricted due to federal testing laws)
Restrict or object to certain types of processing
Request a copy of your records

Requests can be made by contacting us at:

📧 info@civicorecollections.com

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children without parental or legal guardian consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

📧 info@thecivicore.com
📞 770-762-2663